Chicago, IL

I had an excellent experience thanks to the great service provided by the staff. Everyone was professional, friendly, and went out of their way to make sure I felt welcome. The location was spotless, with everything neatly organized and well-maintained. I especially appreciated how attentive the team was to every detail, responding quickly to any requests. Overall, it was a smooth and pleasant visit from start to finish.

For over a year, Angelica Garcilazo has been the agent auto-assigned to my car and home insurances policies. Today is the first time I’ve talked to her as I needed guidance and reassurance pertaining to a new claim I plan on filing. Instead of being patient, understanding, and empathetic she caught an attitude, rushed to conclusions, and continually interrupted me while I was only trying to clarify my circumstances so she could better advise me. An agent should be helpful, patient, and professional. Angelica did not grace this client with either. Based on how badly she handled our conversation, I have switched agents and will not be working with her again.

Angelica’s team is exceptional. They are all very helpful. Strongly recommend their office. They are informative and friendly. They helped me make the right choice for my insurance. Thank you

Angelica’s staff provide exceptional customer service and are incredibly warm when welcoming newcomers. If you have any questions, they’ll assist you with genuine kindness and never make you feel uncomfortable. Interacting with Angelica’s team feels like meeting friendly neighbors on the block—always welcoming and eager to help. Definitely recommend this State Farm office.

Great service!